Frequently Asked Questions for Employee Self-Service

The following are Frequently Asked Questions regarding the Employee Self-Service Open Enrollment Process:

How do I get into the system?

Whom do I contact for help or assistance?

What is my User Name?

What is my Password?

I do not have my User Name or Password. What should I do?

When I insert my User Name and Password, the boxes turn yellow, and nothing happens.

Do I have to re-enroll in the health insurance plan?

How do I add a dependent to my health insurance plan?

Do I have to re-enroll in the Flexible Reimbursement Plans?

When I insert the contribution pledge amount for the Flexible reimbursement plan, the system does not accept it. What should I do?

I have an invalid script message. How do I proceed?

My screen is not doing anything after I clicked Benefits Open Enrollment. What should I do?

When I click “Continue” my enrollment screen does not work. What else can I do?

How do I turn off pop-up blocker?

I do not see my designated Beneficiary for the life insurance


How do I get into the system?
Use www.archstl.org/hrbenefits to access the web site and click on Self-Service Sign On (new window).

What is my User Name?
User Names start with ss letters followed by a number. This not your social security number. The User Name and Password information are mailed to an individual’s home address in two separate letters. If you are a current participant in the health insurance plan or the flexible benefits plan, your User Name is printed on the Open Enrollment cover letter in your Open Enrollment packet delivered to you in April. If you have misplaced your User Name, please contact the Office of Human Resources at 314.792.7546 or email Benefits@archstl.org.

What is my Password?
I have my User Name but I do not have my Password.
We have created a password support tool which will assist you. To use this tool you will need to enter some information that can be referenced in the future. Click on the Password Assistance button and then click on “Reset Password”.

I do not have my User Name or Password.
Please contact the Office of Human Resources via phone at 314.792.7546 or via e-mail sent to Benefits@archstl.org.

When I insert my User Name and Password, the boxes turn yellow. Nothing happens.
The Employee Self-Service system is not taking either your User Name or Password. Try entering them again.

Do I have to re-enroll in the health insurance plan?
If you are satisfied with your current coverage and want those premiums paid pre-tax then you do not have to re-enroll. If you want after-tax premiums, then YES, you do have to enroll and switch to the after-tax option each year.

How do I add a dependent to my health insurance coverage?
Before adding a dependent to the health insurance plan, the Employee Self-Service needs to know your dependents information. Click on Dependents on the left side of the screen. Click the “Add Dependent” button at the bottom. Complete the fields and click “ADD”. Repeat as needed, if you have a spouse and/or more than one dependent child. This ADD button does not enroll your dependents in either of the health insurance plans. You will need to proceed to the Benefits Open Enrollment link for their enrollment.

Do I have to re-enroll in the Flexible Spending Reimbursement Plan?
If you want to participate in either or both of the Flexible Spending Reimbursement plans, then YES, you do have to re-enroll each year.

When I insert my contribution pledge for the Flexible reimbursement plan, the system does not accept it.
Please insert the total pledge amount with no dollar signs.

My screen is giving me a message about an invalid script. How do I proceed?
The Self-Service enrollment process only works on a Windows PC using Microsoft’s Internet Explorer browser, version 6.0 or higher. Unfortunately, Macintosh machines or machines using other browsers, such as Mozilla, Netscape or Firefox, are not supported for the enrollment process.
My screen is not doing anything after I clicked on Benefits Open Enrollment. What is going on?
Please check to be sure your Pop-up blocker is turned off. For Internet Explorer, version 7+, you select Tools from the command menu, then select Pop-up Blocker, and then Turn-off Pop-up Blocker. If you have downloaded toolbars from other web companies they may include their own pop-up blockers that you will need to turn off. You may also include our site as a valid site for pop-ups rather than turning off the pop-up blocker entirely.

I still can not get the enrollment screen to work when I click on Continue.
What else can I do?
You may also try holding down the Control key (CTRL) while clicking on the Continue button and the various choices through the benefit selection process. While tedious, this should allow you to defeat the Pop-up blocker and finish your enrollment.

How do I turn off Pop-up blocker?
On the toolbar of your Internet browser, click on “Tools”. The drop down should show Pop-up Blocker. Click on it and set the browser to allow for pop-ups, by turning off pop-up blocker. Each Microsoft Windows program is a little different but it should be easy to follow. If you have downloaded toolbars from other web companies such as a Google toolbar, they may include their own pop-up blockers that you will need to turn off. You may also include our site as a valid site for pop-ups rather than turning off the pop-up blocker entirely.

I do not see my designated beneficiary in the life insurance plan?
You are welcome to complete the beneficiary information online to update your current life insurance beneficiary designation. We recommend that you do this online; however, we still have a written record of your original designation.

Whom do I contact for help and assistance?
The web site www.archstl.org/hrbenefits contains a variety of information on the enrollment process and may answer your questions. You may also contact us via phone at 314.792.7546 or via e-mail sent to Benefits@archstl.org.