S + C Housing Compliance Officer

Office/Agency: 
Queen of Peace Center
Position Description: 

Queen of Peace Center has an opportunity for a full-time S + C Housing Compliance Officer. Queen of Peace Center is a family-centered behavioral healthcare provider for women with addiction, their children and families. The gender focused female recovery center provides a variety of treatment options to women with co-occurring disorders and those affected by trauma.

Position Summary:
Housing Compliance Officer provides strong administrative support to the Shelter Plus Care Program and ensures the complete compliance with grant directives and program guidelines. The successful applicant will have proven ability to use and navigate comfortably through new technology. Computer literacy is expected, as this position requires daily use of multiple databases. The candidate will have strong history prioritizing and handling a consistently high volume of tasks. Prior experience in social services field, specifically working with low-income, substance use and disable individuals is highly desirable. Requires high level of accountability.

Responsibilities:
• Conducts orientation for new clients entering into sponsor and tenant based housing program
• Use PHA Web software to schedule inspections and maintain inspection calendar
• Process all sponsor and tenant-based re-certifications, move-ins and inspections using PHA Web and other available software
• Request, schedule and track maintenance request using PHA-Web Software
• Write requests to tenants in regards to incomplete documentation, non-compliance, etc
• Produce monthly PHA-Web maintenance and inspection reports as well as DMH reports from ServicePoint HMIS
• Work in collaboration with Grants and Quality Assurance departments and under the direction of the Chief Financial and Administrative Officer to develop and implement quality assurance protocols and processes
• Accurate and timely data entry into ServicePoint HMIS and other databases on a daily basis
• Responds promptly to client, landlord, and partnering agency telephone/email, inquiries and requests
• Maintain confidentiality regarding administrative and client information in a professional manner
• Observe procedures and make appropriate suggestions and recommendations for improving techniques, policies and procedures
• Work with members of the clinical team to assure successful communication and coordination of client services to ensure those services are delivered in a timely manner.
• Prepare and send annual re-certification paperwork to tenants and landlords
• Schedule and assist in preparation for informal hearings
• Create and maintain updated and accurate hard copy files
• Address tenant concerns and request in timely manner to ensure tenants satisfaction with their housing choice
• Ensure lease enforcement and compliance in sponsor-based program
• Perform move-in and move-out inspections prepare reports and tenant charges if applicable.
• Coordinate with other homeless service agencies including the Saint Louis Continuum of Care and the Department of Mental Health.

Qualifications:
• Sincere dedication to the mission of Queen of Peace Center
• Bachelor’s degree in business management strongly preferred
• Minimum of 3 to 5 years of experience in grant compliance, subsidize housing or other related fields
• Familiarity with Federal Housing programs and documentation requirements

Skills, Knowledge and Competencies:
• Highly skilled, knowledgeable and efficient in using technology
• Advance computer skills specifically in ServicePoint (HMIS), PHA-Web, Excel, Outlook.
• Knowledge of HUD policies and procedures for Permanent Support Housing Programs
• Experience working in crisis setting with individuals and families.
• Highly skilled in developing interpersonal relationships in a highly professional manner
• Experience in working effectively and respectfully with people from many different backgrounds
• Creative and proactive problem solver
• Superb oral and written communication skills

Contact Details: 

For immediate consideration, please send resume and cover letter including salary requirements to qopchr@ccstl.org, attention: Toni Muhammad.