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 Sponsored by the Office of Laity & Family Life 

REGISTRATION IS FULL AND NOW CLOSED.

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REGISTER FOR PAPAPALOOZA HERE    

 

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First Time User Registration

As a new user to Employee Self-Service, please read and follow the steps below.

We use a registration tool to help you manage your user name and password for the Employee Self-Service system.  Registering simply involves logging in to the assistance tool where you will record your e-mail address, change your password and select two security questions to answer if you forget your password in the future. 

Your employee Self-Service user name and password were mailed to your home address in two separate letters shortly after you were hired.  If you are unable to locate your initial letters, your user name may also be obtained by contacting your employer.  The format of your user name is ss654321, using a specially assigned number. 

If you have your user name and password letters and are ready to register your information, please follow these steps:

Register My Information

  • Click on the Register My Information tab above.
  • Enter your user name and password listed on the letter you received on the right side of the screen and click Login.
  • In the My Info tab, enter your e-mail address and click Update.
  • Click the Change Password tab to create a new password. Enter the password you received on our letter and then enter your desired password in the New Password and Confirm New Password boxes.  Click Change Password.  You should see a box at the top announcing Successfully Changed when the system accepts your password.
  • Click the Enrollment tab to choose your two security questions by using the drop down arrow to get a list of questions and then enter the answers in the Answers and Confirm Answer boxes.  Click Update when both questions are answered.  You should see a box at the top announcing Successfully Completed the Question and Answer Registration.
  • Click the Sign Out link towards the upper left side of the page when you are finished.
  • For security purposes, close the Password Assistance window.

You may now access Employer Self-Service by clicking the Ready to Sign In tab below.

Ready to Sign In

  • Click on the Ready to Sign In tab above where you will use your Employer Self-Service user name           (e.g. ss654321).
  • If you receive a message indicating "Invalid username or password. Please try again" after you click Login, then either your user name and/or password is not recognized.  Please verify the information being entered and whether the Caps Lock or Num Lock buttons are set appropriately and try again.
  • If problems persist, click on the Password Assistance link.  Remember user names follow the general format of ss654321 or ss87654321 based on a system generated number, not your social security number.
  • If the tools do not work for you, please call the Office of Human Resources at 314.792.7540 or e-mail at humanresources@archstl.org for additional support.

Employee Self-Service - Password Assistance

If you have your user name, but need you password, we use a registration tool to help you manage your user name and password for Employee Self-Service. 

Password Assistance
  • Click on the Password Assistance tab above.
  • Click on the Reset Password link - there is a picture of a key next to this link.
  • Enter your user name (e.g. ss654321) in the domain user name box and click Continue.
  • Answer the two security questions in the answer boxes.
  • You should receive a new screen titled Reset Password where you will enter your desired password in the new password and confirm password boxes. Passwords are case-sensitive.  Follow the password requirements.
  • You should see a box at the top announcing The password reset has been done successfully when the system accepts your password.
  • For security purposes, close the password assistance window.

You may now access Employer Self-Service by clicking the Ready to Sign In tab below.

Ready to Sign In

  • Click on the Ready to Sign In tab where you will use your Employee Self-Service user name (e.g. ss654321) and password.
  • If you receive a message indicating "Invalid username or password.  Please try again." after you click Login, then either your user name and/or password is not recognized.  Please verify the information being entered and whether the Caps Lock or Number Lock buttons are set appropriately and try again.
  • If problems persist, click the Password Assistance link.  Remember user names follow the general format of ss654321 or ss87654321 based on a system generated number, not your social security number.
  • If the tools do not work for you, please call the Office of Human Resources at 314.792.7540 or e-mail at humanresources@archstl.org for additional support.

Frequently Asked Questions for Employee Self-Service

The following are Frequently Asked Questions regarding the Employee Self-Service Open Enrollment Process:

How do I get into the system?  

Whom do I contact for help or assistance?

What is my User Name?

What is my Password?

I do not have my User Name or Password. What should I do?

When I insert my User Name and Password, the boxes turn yellow, and nothing happens.

Do I have to re-enroll in the health insurance plan?

How do I add a dependent to my health insurance plan?

Do I have to re-enroll in the Flexible Reimbursement Plans?

When I insert the contribution pledge amount for the Flexible reimbursement plan, the system does not accept it. What should I do?

I have an invalid script message. How do I proceed?

My screen is not doing anything after I clicked Benefits Open Enrollment. What should I do?

When I click “Continue” my enrollment screen does not work. What else can I do?

How do I turn off pop-up blocker?

I do not see my designated Beneficiary for the life insurance


How do I get into the system?
Use www.archstl.org/hrbenefits to access the website and click on Self-Service Sign On (new window).

What is my User Name?
User Names start with ss letters followed by a number. This not your social security number. The User Name and Password information are mailed to an individual’s home address in two separate letters shortly after being hired. If you are a current participant in the health insurance plan or the flexible benefits plan, your User Name is printed on the Open Enrollment cover letter in your Open Enrollment packet delivered to you in April. If you have misplaced your User Name, please contact the Office of Human Resources at 314.792.7540 or email humanresources@archstl.org.

What is my Password?
I have my User Name but I do not have my Password.
We have created a password support tool which will assist you. To use this tool you will need to enter some information that can be referenced in the future. Click on the Password Assistance button and then click on “Reset Password”.

I do not have my User Name or Password.
Please contact the Office of Human Resources via phone at 314.792.7540 or via e-mail sent to humanresources@archstl.org.

When I insert my User Name and Password, the boxes turn yellow. Nothing happens.
The Employee Self-Service system is not taking either your User Name or Password. Try entering them again.

Do I have to re-enroll in the health insurance plan?
If you are satisfied with your current coverage and want those premiums paid pre-tax then you do not have to re-enroll. If you want after-tax premiums, then YES, you do have to enroll and switch to the after-tax option each year.

How do I add a dependent to my health insurance coverage?
Before adding a dependent to the health insurance plan, the Employee Self-Service needs to know your dependents information. Click on Dependents on the left side of the screen. Click the “Add Dependent” button at the bottom. Complete the fields and click “ADD”. Repeat as needed, if you have a spouse and/or more than one dependent child. This ADD button does not enroll your dependents in either of the health insurance plans. You will need to proceed to the Benefits Open Enrollment link for their enrollment.

Do I have to re-enroll in the Flexible Spending Reimbursement Plan?
If you want to participate in either or both of the Flexible Spending Reimbursement plans, then YES, you do have to re-enroll each year.

When I insert my contribution pledge for the Flexible reimbursement plan, the system does not accept it.
Please insert the total pledge amount with no dollar signs.

My screen is giving me a message about an invalid script. How do I proceed?
The Self-Service enrollment process only works on a Windows PC using Microsoft’s Internet Explorer browser, version 6.0 or higher. Unfortunately, Macintosh machines or machines using other browsers, such as Mozilla, Netscape or Firefox, are not supported for the enrollment process.

My screen is not doing anything after I clicked on Benefits Open Enrollment. What is going on?
Please check to be sure your Pop-up blocker is turned off. For Internet Explorer, version 7+, you select Tools from the command menu, then select Pop-up Blocker, and then Turn-off Pop-up Blocker. If you have downloaded toolbars from other web companies they may include their own pop-up blockers that you will need to turn off. You may also include our site as a valid site for pop-ups rather than turning off the pop-up blocker entirely.

I still can not get the enrollment screen to work when I click on Continue.
What else can I do?
You may also try holding down the Control key (CTRL) while clicking on the Continue button and the various choices through the benefit selection process. While tedious, this should allow you to defeat the Pop-up blocker and finish your enrollment.

How do I turn off Pop-up blocker?
On the toolbar of your Internet browser, click on “Tools”. The drop down should show Pop-up Blocker. Click on it and set the browser to allow for pop-ups, by turning off pop-up blocker. Each Microsoft Windows program is a little different but it should be easy to follow. If you have downloaded toolbars from other web companies such as a Google toolbar, they may include their own pop-up blockers that you will need to turn off. You may also include our site as a valid site for pop-ups rather than turning off the pop-up blocker entirely.

I do not see my designated beneficiary in the life insurance plan?
You are welcome to complete the beneficiary information online to update your current life insurance beneficiary designation. We recommend that you do this online; however, we still have a written record of your original designation.

Whom do I contact for help and assistance?
The web site www.archstl.org/hrbenefits contains a variety of information on the enrollment process and may answer your questions. You may also contact us via phone at 314.792.7540 or via e-mail sent to humanresources@archstl.org.

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